Mayor Konektá – Privacy Policy

Your data is important to us. This privacy policy sets out our policies for the collection, use, and disclosure of personal data in the use of Mayor Konektá.

Please read this privacy policy carefully. By downloading or using the App, you confirm to be informed concerning the collection and use of personal data in relation to this policy. We will not use or share your personal data with anyone except as described in this privacy policy.

The terms used in this privacy policy have the same meanings as in our terms and conditions, unless otherwise defined in this privacy policy.

This Privacy Policy is drafted in accordance with the National ordinance personal data protection of Curaçao.

Data controller

Parenting for Lifelong Health (PLH), Ministry of Social Development, Labour and Welfare (SOAW), and UNICEF the Netherlands jointly determine the purposes and means of the processing described in this notice and therefore jointly act as responsible parties under the law.

PLH Address: Barnett House, 32 Wellington Square, Oxford, OX1 2ER, United Kingdom SOAW Address: Bon Bini Business Center, Schottegatweg Oost, Willemstad, Curaçao
UNICEF the Netherlands Address: Bezuidenhoutseweg 74, 2594 AW The Hague, Netherlands

What information does the app collect about you and how do we use it?

We only collect data that is adequate, relevant, and not excessive in relation to the processing purposes.

For the purpose of this privacy policy, ‘personal data’ means any information that enables us to identify an individual, directly or indirectly. We collect data as follows:

Personal details (name; surname, location, organisation);
Log data (IP address, device name)
Users will collect caregivers’ name, phone number, age, and sex. We also collect information about the number and age of your children that, however, is not a personal data.

Categories of personal data processed:
- Personal data
- Contact data
- Log data
- or any further personal data necessary to assert or defend one’s rights in civil, administrative or criminal proceedings
Purposes of processing:
- Providing the App and support (to provide the App and parenting support including by communicating with you when you contact us). The legal basis is the performance of a contract, namely the Terms and Conditions
- Maintaining technical logs for security and stability. The legal basis is legitimate interest
- Collecting caregivers’ details for programme facilitation. The legal basis is legitimate interest
- Protecting our rights and interests in case of litigation. The legal basis is legitimate interest
- Conducting statistical analyses and research with anonymised data. Feedback processing – you may provide us with feedback on the App. We always anonymise your personal information when sharing and publishing your feedback. The legal basis is legitimate interest.
Legal Basis:
- Performance of a contract, namely the Terms and Conditions
- Legitimate interests to protect our rights and interests and to ensure updating and content accuracy of the App
Data retention period:
- We retain personal data no longer than necessary for the purposes for which it was collected, and in any case no longer than four (4) years after your last use of the App, unless legal obligations require otherwise.
- Where caregiver data is collected indirectly by facilitators, we will inform the caregivers of the categories of data collected, the purposes for processing, and their rights in accordance with Article 26 of the National ordinance personal data protection..

Information sharing and third party service providers and websites

Your personal data may be shared with third parties such as researchers and partners involved in the improvement or implementation of the App including those outside your country. Prior to the disclosure of information with research partners we will make them anonymous. In reading this privacy policy, you acknowledge that we will use your anonymised data in published research.

Where personal data is transferred outside your country, we ensure that the destination provides an adequate level of protection. If not, we rely on Standard Contractual Clauses or another safeguard permitted under Article 64 of the National ordinance personal data protection.

The App is supported by duly authorized third parties that may collect your personal data in order to provide their services. We do so for the following reasons:

To provide the App on our behalf;
To perform app-related services; or
To assist us in analysing how our App is used.

Links to the privacy policies of third-party service providers used by the App:

This App may contain links to other sites that are not covered by this privacy policy. If you click on a third-party link, you will be directed to that site. This privacy policy applies only to the processing of your personal data by this App. It does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any third party operating any site or service to which this App links to.

All third-party processors are contractually bound to confidentiality under Article 12 of the National ordinance personal data protection and must implement security consistent with Article 13 of the ordinance.

How long do we keep your data?

We will retain your personal information for as long as you continue to use the App and keep the App installed on your phone and as long as we need it to fulfill our purposes, including any relating to App services as well as legal, accounting, or reporting requirements. In any case, we will not process your data over 4 years after your last use of the App.

How do we keep your data secure?

We value your trust in providing us your personal information, thus we are striving to use commercially acceptable means of protecting it. We reserve the right to the storage of your data on third party servers or databases outside of the listed Mayor Konektá team (refer to the section on Third Party Service Providers and Websites) that provide security measures compliant with applicable privacy laws and regulations.

Cookies are small files that store data, often used to save user-specific information. They allow websites and apps to retrieve this stored information, enabling a more personalised and efficient user experience.

Statistical cookies are processed based on legitimate interest, and are anonymised. Technical cookies are necessary for functioning of the App and cannot be disabled.

We use a number of third party services (see relevant section below) to support the functioning of the App. We use third party cookies through Firebase and GlitchTip and first party cookies through Matomo. In short, first-party cookies are from Mayor Konektá, and third-party cookies come from other places as described.

For further information on the handling of cookies see below:

We use cookies for the following purposes: Functionality (so-called “technical cookies”). This type of cookies cannot be disable since allow the functionality of the App; Analysis (so-called “statistical cookies”) . This type of cookies allow the analysis of your choices and behaviour for statistical purposes. The data are aggregated and anonymized.

You have the option to adjust your browser settings to decline all or specific browser cookies or to notify you when sites initiate or access cookies. For android devices this should be done on the google chrome app. Remember, disabling cookies can affect the functionality of websites or web apps, as they may rely on these cookies for essential features.

Children’s Privacy

The App is intended for adults. If minors use the App, their data may only be processed with the consent of a legal representative in accordance with Article 5 of the National ordinance personal data protection. We do not knowingly collect personally identifiable information from individuals under 18 unless we have the consent of a legal representative.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to withdraw consent for data processing at any time – You can choose to halt the processing of your data if consent was the legal basis for handling your information.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. Depending on the circumstances and the nature of your request it may not be possible for us to do what you have asked, for example, where there is a statutory or contractual requirement for us to process your data and it would not be possible to fulfil our legal obligations if we were to stop. Further information on your rights is available from the Personal Data Protection Supervisory Committee.

You may exercise your rights (access, correction, deletion, objection, restriction, portability) by contacting: [email protected]. We will respond within four weeks, as required under Article 27(1) of the National ordinance personal data protection. We may request additional information to verify your identity.

Automated Decision-Making

The App does not make decisions that have legal or significant effects based solely on automated processing.

Removing the app

We are sorry if you find our App no longer useful. Should you decide to remove our App, we may still retain some of your data (although anonymised) to troubleshoot, aid in investigations, comply with legal requirements or to add to our existing research data sets. Uninstalling the app does not automatically delete personal data stored in accordance with lawful retention requirements.

Changes to the Privacy Policy

We may update our privacy policy from time to time. We will notify you in advance of any substantial change will occur. Please review this page periodically for any updates.

If you have any questions or suggestions about our privacy policy or terms and conditions, do not hesitate to contact us at [email protected].

If your concerns are not adequately addressed, you retain the right to file a complaint with the Personal Data Protection Supervisory Committee under Article 48 of the National ordinance personal data protection. You can contact them via [email protected]