FaciNK – Privacy Policy

Your data is important to us. This privacy policy sets out our policies for the collection, use, and disclosure of personal data in the use of FaciNK.

Please read this privacy policy carefully. By downloading or using the app, you confirm to be informed concerning the collection and use of personal data in relation to this policy. We will not use or share your personal data with anyone except as described in this privacy policy.

The terms used in this privacy policy have the same meanings as in our terms and conditions, unless otherwise defined in this privacy policy.

Data Controller

The data controller responsible for processing your information is Parenting for Lifelong Health, Barnett House, 32 Wellington Square, Oxford, OX1 2ER, United Kingdom.

What personal data does FaciNK collect about you and how do we use it?

For the purpose of this privacy policy, ‘personal data’ means any information that enables us to identify an individual, directly or indirectly. We collect data as follows:

Personal details (name; surname, gender, nationality, current country of residence);
Contact data (phone number);
Log data (IP address, device name)
Personal details of parents and caregivers (name; surname)

Categories of personal data processed:
- Personal data
- Contact data
- Log data
- or any further personal data necessary to assert or defend one’s rights in civil, administrative or criminal proceedings
Purposes of processing:
- Providing the service (to provide parenting support including by communicating with you when you contact us)
- Protecting our rights and interests in case of litigation
- Feedback processing – you may provide us with feedback on the App. We always anonymise your personal information when sharing and publishing your feedback.
Legal Basis:
- Performance of a contract
- Legitimate interests to protect our rights and interests
Data retention period:
- We will retain your personal information for as long as you continue to use the App and for the period strictly necessary to achieve the relevant purposes. In any case, we will not process your data over 4 years after your last use of the App.

We will retain your personal information for as long as for the period strictly necessary to achieve the relevant purposes.

Information Sharing and Third Party Service Providers and Websites

Your personal data may be shared with third parties such as researchers and partners involved in the improvement or implementation of the app including those outside your country. Prior to the disclosure of information with research partners we will make them anonymous. In reading this privacy policy, you acknowledge that we will use your anonymised data in published research.

We may transfer your personal data outside your country, for example, to administer cloud services. We will ensure that any country, company or person that we pass your personal information, will treat your information with the same level of protection as we are obliged to and we will rely on Standard Contractual Clauses.

The app is supported by duly authorized third parties that may collect your personal data in order to provide their services. We do so for the following reasons:

To provide the app on our behalf;
To perform app-related services; or
To assist us in analysing how our app is used.

Links to the privacy policies of third-party service providers used by the app:

This app may contain links to other sites that are not covered by this privacy policy. If you click on a third-party link, you will be directed to that site. This privacy policy applies only to the processing of your personal data by this app. It does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any third party operating any site or service to which this app links to.

How long do we keep your data?

We will retain your personal information for as long as you continue to use the app and keep the app installed on your phone and as long as we need it to fulfill our purposes, including any relating to app services as well as legal, accounting, or reporting requirements. In any case, we will not process your data over 4 years after your last use of the app.

How do we keep your data secure?

We value your trust in providing us your personal information, thus we are striving to use commercially acceptable means of protecting it. We reserve the right to the storage of your data on third party servers or databases outside of the listed FaciNK team (refer to the section on Third Party Service Providers and Websites) that provide security measures compliant with applicable privacy laws and regulations.

Children’s Privacy

If you are under the age of 18 you are not allowed to use this app. We do not knowingly collect personally identifiable information from individuals under 18.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to withdraw consent for data processing at any time – You can choose to halt the processing of your data if consent was the legal basis for handling your information.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. Depending on the circumstances and the nature of your request it may not be possible for us to do what you have asked, for example, where there is a statutory or contractual requirement for us to process your data and it would not be possible to fulfil our legal obligations if we were to stop. Further information on your rights is available from the Information Commissioner’s Office (ICO).

Removing the app

We are sorry if you find our app no longer useful. Should you decide to remove our app, we may still retain some of your data (although anonymised) to troubleshoot, aid in investigations, comply with legal requirements or to add to our existing research data sets.

Changes to the Privacy Policy

We may update our privacy policy from time to time. We will notify you in advance of any substantial change will occur. Please review this page periodically for any updates.

If you have any questions or suggestions about our privacy policy or terms and conditions, do not hesitate to contact us at [email protected].

If your concerns are not adequately addressed, you retain the right to file a complaint with the Information Commissioner’s Office. You can reach them at 03031231113, contact them via https://ico.org.uk/global/contact-us/, or mail to the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.